Privacy & Terms
SALES AND SHIPPING
All orders are processed at, and shipped from, DVO. We ship orders 2 Day Air using FedEx or UPS (if preferred) to all states except in Northern California where we ship Ground and our shipping prices include packaging materials. We strongly discourage you from selecting “Ground Service” as your shipping method. During the winter and summer months, weather conditions and longer delivery times can often result in the spoilage of your order. Please note that when your wine order is picked up by the common carrier for delivery, the wine becomes your responsibility. DVO is not responsible for, and will not replace wine that is damaged by, extreme weather conditions during shipment.
All wines are sold in California and title and risk of loss passes to the buyer in California at the time the wines are shipped from DVO’s premises or warehouse (“Shipment”), as applicable. Following Shipment, except to the extent caused by an error by DVO, Buyer shall be responsible for all costs and expenses related to the wine and shipment thereof, including without limitation any costs related to or resulting from delayed shipments. DVO shall not be liable for any costs or expenses related to the wine following Shipment.
Please note that DVO may not be able to ship wine to certain states. Due to changing direct-shipping laws and regulations, the list of states that we ship to may change at any time. DVO will arrange for shipment on behalf of the buyer, to an address speciﬁed by the buyer, provided that DVO in its sole discretion believes that such shipment will not subject DVO to the risk of any sort of legal action or other harm. If a buyer lives in a state where the direct shipment of wine by DVO may violate the law, we will contact the buyer to discuss shipping options, which options may include provision of an alternative shipping address in a state where the direct shipment of wines to consumers is permitted or storage of the wines at an acceptable third-party storage facility. DVO is pleased to offer direct shipping to our customers in California, Colorado, Ohio, Texas, Virginia, and Washington. We kindly ask customers in all other states to reach out to a third-party shipper to arrange shipment of their orders.
DVO will notify you by email when your wines are ready to be shipped. Please be aware that your order may be delayed until ideal weather and shipping conditions arise to protect your wines. An adult signature will be required for delivery of alcoholic beverages. To ensure prompt and successful deliveries of your wines, please ensure that an adult (21 years of age or older) will be present and available to sign for your shipment. DVO will not be held responsible for any shipment delays (or wine damaged as a result of such delays) caused by erroneous information provided by the customer at the time of ordering or caused by the failure of an adult to be present for signature at the time the wines are delivered.
Please contact DVO at (707) 754-4997 or firstname.lastname@example.org with any questions or concerns you may have regarding our shipping policies.